Refund policy

Returns & Refunds

We want you to be wheelie happy with your purchase — but if something’s not quite right, we’ll do our best to fix it.

Damaged or Faulty Items

If your stickers arrive damaged, faulty, or not as described, please contact us within 7 days of delivery with a clear photo of the issue.
We’ll replace the item or refund you — your choice.

This doesn’t limit your rights under the Australian Consumer Law (ACL). If an item is faulty or doesn’t perform as promised, you’re entitled to a repair, replacement, or refund.

Change of Mind

As our stickers are printed in limited runs, we don’t offer returns or refunds for change of mind — so please double-check your order before hitting checkout.

If you’re unsure which design or combo to go for, reach out at hello@wheeliecool.com.au — we’re always happy to help before you order.

How to Request a Return or Refund

To request a return or refund, please email hello@wheeliecool.com.au with:

Your order number or proof of purchase (such as your order confirmation email or a bank record)
A short description of the issue
Clear photos if the item is damaged

We’ll aim to respond within 2 business days with next steps.
Please don’t send items back without contacting us first, as they won’t be accepted without an approved return.

Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law (ACL).
You’re entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Need Help?

If you have any questions about returns or product issues, email us anytime at hello@wheeliecool.com.au — we’ll get you sorted.